Customer Experience Internship at Hewlett Packard Enterprise

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

Currently enrolled in a Bachelor or Master’s degree in Business/Economics
Good analytical and problem solving skills
Strong customer service mind-set
Result-oriented, self-started, able to achieve goals and objectives
Team player, communicative and flexible, quality mind-set
Fluent in English (any other language will be considered a plus)
Very good MS Office skills (Excel, PowerPoint, Word, Outlook)

Responsibilities

Facilitate certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives
Work closely with peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure
Support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc
Support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)
Issue reports related to the assigned operational activity and analyse the data
Request/share data and coordinate actions with other teams and functions as guided by the process
Ensure verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

Skills

Customer Experience

Quote to Cash

Services Operations

Business Process

IT Operations

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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