Customer Experience Internship at Hewlett Packard Enterprise

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

Currently enrolled in a Bachelor or Master’s degree in Business/Economics
Good analytical and problem solving skills
Strong customer service mind-set
Result-oriented, self-started, able to achieve goals and objectives
Team player, communicative and flexible, quality mind-set
Fluent in English (any other language will be considered a plus)
Very good MS Office skills (Excel, PowerPoint, Word, Outlook)

Responsibilities

Facilitate certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives
Work closely with peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure
Support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc
Support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)
Issue reports related to the assigned operational activity and analyse the data
Request/share data and coordinate actions with other teams and functions as guided by the process
Ensure verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

Skills

Key technologies and capabilities for this role

Customer ExperienceQuote to CashServices OperationsBusiness ProcessIT Operations

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as hybrid, with an expectation to work on average 2 days per week from an HPE office in Bucharest, Romania.

What is the duration of the internship?

The internship program has a duration of 6 months, but it can be subject to extension.

What are the main responsibilities in this Customer Experience Internship?

You will facilitate day-to-day operational processes in Services Quote to Cash, including customer order booking, order release, renewal activation, partner/sales request management, resolving operational issues, issuing reports, analyzing data, and coordinating data requests.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth.

What is the salary or compensation for this internship?

This information is not specified in the job description.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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