Customer Experience Communications Manager at CVS Health

The Customer Experience Communications Manager will lead the development and execution of strategic communication initiatives to elevate the voice of the customer, promote transparency, and drive engagement across the enterprise. This includes crafting compelling narratives, managing internal channels like the Heartbeat page, and partnering with cross-functional teams to amplify the impact of the customer experience strategy. Responsibilities also involve translating complex insights into clear stories, supporting executive communications, creating engaging content (articles, videos, infographics, newsletters), maintaining a consistent communication drumbeat, ensuring content accessibility and inclusivity, designing and implementing internal awareness campaigns, developing a content calendar, monitoring engagement metrics, and serving as a communications advisor to internal teams.