Customer Experience Campaign Manager at eBay

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Professional experience in customer experience, product marketing, or related fields
Practical experience designing and operating campaigns using behavioral or customer data
Ability to manage and execute projects using internal admin systems and third-party tools
Cross-functional collaboration skills across departments
English proficiency sufficient for daily work (reading documents, participating in meetings, communicating via chat or email)

Responsibilities

Design and implement campaigns based on user segments and category priorities
Utilize platform features (e.g., banners, recommendations) to enhance on-platform experiences
Collaborate with external channels (e.g., digital ads, social media) for integrated communication flows
Build and operate communication scenarios using internal admin systems and third-party tools (e.g., AIRES, AIQUA, Monday.com)
Work cross-functionally with internal teams (product, BI, UX, marketing, media) for project execution
Monitor KPIs through dashboards and reporting tools, and implement improvements based on data analysis

Skills

Campaign Management

User Segmentation

Social Media Marketing

Digital Advertising

Monday.com

KPI Monitoring

Cross-functional Collaboration

UX Design

BI Tools

Recommendation Systems

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

Land your dream remote job 3x faster with AI

Try Jobo Free