Customer Experience Campaign Manager at eBay

Required qualifications include professional experience in customer experience, product marketing, or related fields; practical experience designing and operating campaigns using behavioral or customer data; ability to manage and execute projects using internal admin systems and third-party tools; cross-functional collaboration skills across departments; and English proficiency sufficient for daily work.

Preferred qualifications include experience with marketing automation or CRM tools (e.g., Braze, Salesforce), managing digital advertising campaigns (e.g., SNS, paid ads), working knowledge of BI tools or SQL, experience designing integrated campaigns across internal and external channels, and background in UX research, retention marketing, or digital product industries.

The position is full-time.

eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work; they emphasize collaboration in a team of passionate thinkers, innovators, and dreamers to create economic opportunity.

A strong candidate will have hands-on experience in customer experience or product marketing, proven ability to design campaigns using customer data, cross-functional collaboration skills, and familiarity with tools like marketing automation, BI, or admin systems; preferred backgrounds include UX research, retention marketing, or integrated campaign design.