Customer Experience Associate with Dutch and English (Phone Support), Bulgaria at Crypto.com

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, CryptocurrencyIndustries

Requirements

High school Diploma
Based in Sofia
Experience in a relevant customer support role is mandatory
Experience in the field of fintech is not mandatory
Reasonable understanding of the Company’s business, its technical, financial, and organizational structure
Ability to communicate effectively with people at all levels both inside and outside the Company
Strong written and verbal communication skills
Excellent organizational skills
Decision-making skills
Effective problem-solving skills
Skills to work independently and in a team
Integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee
Interest in the financial technologies and services field
Motivation to occupy the position
Proficiency in both English and Dutch
Excellent computer literacy

Responsibilities

Acts with honesty, integrity and knowledge in supporting and strengthening Company’s culture, values and mission
Manages incoming contacts from existing or potential customers
Initiates outbound contacts to existing or potential customers
Identifies and assesses customers’ needs to achieve satisfaction
Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers
Meets personal/team targets
Maintains customer records by updating account information
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information if required
Contributes to team effort by accomplishing related results as needed
Works with their line manager and all respective functions to ensure proper customer service is being delivered
Handles changes
Goes the extra mile to engage customers
Executes other tasks related to the fulfillment of all described above

Skills

Key technologies and capabilities for this role

DutchEnglishCustomer SupportPhone SupportProblem SolvingVerbal CommunicationWritten CommunicationOrganizational SkillsDecision MakingTeamwork

Questions & Answers

Common questions about this position

What is the location requirement for this role?

The position requires candidates to be based in Sofia, Bulgaria, and is an onsite role.

What benefits are offered for this position?

Benefits include a competitive salary and a medical insurance package.

What skills are required for the Customer Experience Associate role?

Required skills include proficiency in English and Dutch, strong written and verbal communication skills, excellent organizational skills, decision-making skills, effective problem-solving skills, and the ability to work independently and in a team.

What is the company culture like at Crypto.com?

The culture emphasizes empowerment to think big, a transformational and proactive working environment, growth from within, supportive colleagues, and working as one cohesive team towards cryptocurrency adoption.

What makes a strong candidate for this position?

A strong candidate has experience in a relevant customer support role, a high school diploma, proficiency in English and Dutch, integrity, initiative, perseverance, and interest in financial technologies.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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