Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Glasgow RG Branch at Santander

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail Banking, Business BankingIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone CommunicationFraud PreventionTransaction ProcessingRelationship BuildingProblem Solving

Questions & Answers

Common questions about this position

What is the starting salary for the Customer Experience Advisor role?

The starting salary is £24,500 per annum, made up of a base salary of £24,000 along with an additional £500 flexible benefit.

Is this role remote or office-based, and what are the working hours?

This is a full-time permanent branch-based role in the Glasgow RG branch, working 35 hours across Monday to Saturday from 8:00am to 6:00pm.

What skills are required for this Customer Experience Advisor position?

You need proven ability to deliver outstanding customer service from face-to-face or telephony background, and the ability to communicate effectively with customers to understand their needs.

What is the company culture like at Santander for this role?

Santander fosters a close-knit team environment in busy branches, emphasizing inclusion, diversity, and values of Simple, Personal, and Fair, where colleagues feel supported to succeed.

What makes a strong candidate for this Customer Experience Advisor role?

Strong candidates show a real desire to go above-and-beyond for customers, effective team working skills with a flexible can-do approach, and openness to a broad range of activities.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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