Customer Experience at WeWork

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to act as the primary point of contact and "face" of WeWork, supporting multiple buildings as required
Capacity to report to Community Management team and take direction from Community Lead and Community Manager
Illustration of WeWork’s core values while working towards the company mission
Knowledge of WeWork policies, procedures, guest policy, community etiquette, and building-specific forms (e.g., pet forms, filming requests, bike room requests)
Familiarity with tools like Welkio iPad, Spacestation or equivalent system, and regional posting systems
Ability to anticipate member and guest needs and personalize experiences using relevant member information
Active engagement on the WeWork member network

Responsibilities

Cover the front desk during business hours, greet members and guests warmly, ensure guests sign in via Welkio iPad
Learn names of members and guests to build relationships and foster community
Keep front desk clean and organized, notify members of deliveries, answer questions on way-finding, policies, and procedures
Provide feedback on event programming, evaluate events based on attendance, satisfaction, and impact
Celebrate members’ successes with gifts and notes, distribute event info including posters
Ensure operational requirements for events (e.g., elevators, HVAC), input member notes into systems
Identify opportunities to connect members, recommend local services (restaurants, delivery, etc.)
Write and send building update broadcasts, manage music levels and activations
Receive, process, sort, organize mail, issue posts, keep mailroom clean, handle "Return to Sender" and lost packages
Track, audit, and ensure courier parcels have correct details for pick-ups
Build welcoming community through events and relationships, ensure building is operational and processes efficient
Drive growth and promotion of WeWork service offerings, support Community Team as necessary

Skills

Customer Service

Front Desk Management

Community Building

Event Coordination

Guest Management

Relationship Building

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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