Customer Experience at WeWork

Monterrey, Nuevo Leon, Mexico

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to act as the primary point of contact and "face" of WeWork, supporting multiple buildings as required
Report to Community Management team, Community Lead, and Community Manager
Illustrate WeWork’s core values while working towards the company mission
Cover front desk during building’s set business hours and be an on-site point of contact
Greet members and guests warmly and ensure guests sign-in via Welkio iPad per guest policy
Learn names of members and guests to build relationships and facilitate community
Anticipate and personalize member/guest needs using collected information
Maintain up-to-date building-specific forms (e.g., pet forms, filming requests, bike room requests)
Keep front desk clean, organized, and notify members of deliveries/couriers
Answer questions on building-related topics (way-finding, policies, procedures, etiquette)
Provide feedback on event programming and evaluate events (attendance, satisfaction, impact)
Celebrate members’ successes/milestones with gifts/notes
Create/post weekly and individual event posters, distribute event info, and meet operational requirements (elevators, HVAC)
Input member notes into Spacestation or equivalent system
Identify opportunities to connect members and recommend local services (restaurants, delivery, etc.)
Be active on WeWork member network and explain/communicate policies, updates, and building issues
Ensure appropriate music levels/activations and send building update broadcasts
Receive, process, sort, organize mail; locate/issue posts via regional system
Keep mailroom organized/clean; handle "Return to Sender" for unclaimed mail after 30 days
Ensure courier parcels have correct details, investigate/escalate/resolve lost packages
Know/explain WeWork policies/procedures around mail/mailroom; track/audit mail

Responsibilities

Build a welcoming and collaborative community environment through events and member relationships
Ensure building is fully operational with efficient processes
Drive growth and promotion of WeWork-provided service offerings
Take direction from Community Lead/Manager to support the Community Team
Front Desk Management: Greet/welcome members/guests, manage sign-ins, personalize experiences, maintain forms/desk, handle notifications/questions
Events and Membership Engagement: Feedback/evaluation of events, celebrate milestones, promote events, meet operational needs, input member notes, connect members, recommend local services, engage on member network, communicate policies/updates/broadcasts, manage music/activations
Building Operations and Management: Handle all mail/parcels (receive/process/sort/organize/issue/return/track/audit), maintain mailroom, resolve lost packages, ensure courier readiness

Skills

Customer Service

Front Desk Management

Community Building

Event Coordination

Guest Management

Relationship Building

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free