Customer Excellence Team Manager at Expedia

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data Analytics, TechnologyIndustries

Requirements

Genuine experience with people development and team success
Previous people management experience, preferably within a Contact Centre or Customer Service environment
Strong communication and organisational skills, with a keen eye for detail
An inclusive leadership style that values collaboration, curiosity, and new ideas
Strategic thinking aligned with Experian's values and customer-first approach
Comfortable managing deadlines and driving results in a fast-paced environment
Mindful leadership and a desire to positively empower others

Responsibilities

Lead with purpose, coaching your team to reach their full potential
Create a high-performing, inclusive environment where everyone feels supported
Improve performance through clear goals, regular feedback, and a focus on continuous improvement
Champion customer outcomes, removing barriers, solving problems, and collaborating across teams to provide outstanding service
Ensure compliance and governance are always met, with accurate documentation and reporting
Welcome new ideas and foster a learning mindset

Skills

Team Leadership

People Management

Performance Coaching

Customer Experience

Feedback Delivery

Continuous Improvement

Compliance

Governance

Problem Solving

Cross-Team Collaboration

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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