Customer Education Manager at MaintainX

Montreal, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Industrial, IoT, MaintenanceIndustries

Requirements

A minimum of five (5) years experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching
A minimum of three (3) years experience developing eLearning content
Proficiency with video production tools such as Camtasia
Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta
Familiarity with learning management systems
Experience collaborating with subject matter experts (SMEs) for content ideation and review
Experience localizing educational content for global audiences
A strong ability to communicate technical concepts in accessible and concise language
An acute eye for detail when it comes to grammar, aesthetics, and consistency

Responsibilities

Define educational content requirements, in consultation with internal subject matter experts, to support customers’ development of key MRO-related skills and competencies
Research customer personas to understand what motivates them to learn about the MaintainX product
Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features
Manage the localization pipeline for educational content
Regularly audit educational channels such as the MaintainX Academy and MaintainX Video Library to identify content in need of updates
Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact
Help define the Customer Education roadmap in collaboration with your broader team
Provide consultation to other Customer Education team members on curriculum and content design

Skills

Key technologies and capabilities for this role

Instructional DesignADDIESAMContent LocalizationeLearningCustomer EducationMROContent AuditingVideo Production

Questions & Answers

Common questions about this position

What experience is required for the Customer Education Manager role?

Candidates need a minimum of five years in an education-related role such as Customer Education, Training & Enablement, Learning & Development, or teaching, plus at least three years developing eLearning content. Proficiency is required in video production tools like Camtasia and course authoring tools like Articulate, Adobe Captivate, or Parta, along with familiarity with learning management systems.

What is the salary for the Customer Education Manager position?

This information is not specified in the job description.

Is this Customer Education Manager role remote or office-based?

This information is not specified in the job description.

What teams will the Customer Education Manager work with?

You will work closely with the Client Success, Product, and Marketing teams to understand customer educational needs and develop content.

What makes a strong candidate for this Customer Education Manager role?

Strong candidates have experience localizing educational content for global audiences, collaborating with subject matter experts, and a strong ability to communicate technical concepts accessibly with attention to grammar, aesthetics, and consistency.

MaintainX

SaaS platform for maintenance management

About MaintainX

MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$90.3MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Risks

Emerging startups with similar SaaS solutions could erode MaintainX's market share.

Rapid technological advancements may strain MaintainX's resources to stay competitive.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.

The platform integrates AI to enhance predictive maintenance and operational efficiency.

MaintainX provides an open API for seamless integration with existing business systems.

Upsides

MaintainX raised $50M in Series C funding, boosting its growth potential.

The trend towards predictive maintenance aligns with MaintainX's AI-powered features.

Increased IoT adoption in industries drives demand for MaintainX's solutions.

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