Customer Delivery Specialist - Japanese Speaking at Hewlett Packard Enterprise

Bandar Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree in a technical or business discipline or equivalent experience
Minimum of 2 years of related experience or a master's degree and up to two years of experience
Fluent in Japanese language
Requirements determination using structured techniques for documentation, analysis, evaluation/validation
Decomposition of high-level information into details
Abstracting low-level information
Distinguishing requests vs needs
Distinguishing requirements vs. solutions
Classifying/prioritizing requirements
Requirements change management and traceability
Identifying risks
Applying creativity to solving complex problems
Building relationships and working collaboratively
Effective verbal/written communication
Experience in an industry domain
Additional skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Team

Responsibilities

Prepares financing contracts accordingly to HPEFS policies and customer specific
Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions
Liaise customers on regular basis in order to ensure smooth cooperation
Ensures proper contracts data reflection in the systems
Cooperates with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TAT
Proactively work with customers, answer their questions, provide requested data
Engage with appropriated teams internally for complex customer queries; take ownership for solutions
Coordinate/monitor operational issues and propose solution to the team
Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)
Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyse, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders
Translates business needs into system/application requirements and project components to help determine solutions to business problems
Assists team members in producing functional requirements for tool development
Proactively identifies and manages changes to requirements and identify risks for the company’s clients
Effectively manages client’s expectations
Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development

Skills

Japanese

Business Analysis

Requirements Elicitation

Stakeholder Management

Risk Management

Sales Forecasting

Customer Delivery

Contract Preparation

Feasibility Studies

IT Expertise

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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