Customer Delivery Specialist - Japanese Speaking at Hewlett Packard Enterprise

Bandar Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree in a technical or business discipline or equivalent experience
Minimum of 2 years of related experience or a master's degree and up to two years of experience
Fluent in Japanese language
Requirements determination using structured techniques for documentation, analysis, evaluation/validation
Decomposition of high-level information into details
Abstracting low-level information
Distinguishing requests vs needs
Distinguishing requirements vs. solutions
Classifying/prioritizing requirements
Requirements change management and traceability
Identifying risks
Applying creativity to solving complex problems
Building relationships and working collaboratively
Effective verbal/written communication
Experience in an industry domain
Additional skills: Accountability, Action Planning, Active Learning, Active Listening, Bias awareness, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork

Responsibilities

Works collaboratively with clients and stakeholders (external and internal) to research and elicit, analyse, validate and document business requirements, ensuring they reflect true business needs and represent all stakeholders
Translates business needs into system/application requirements and project components to determine solutions to business problems
Assists team members in producing functional requirements for tool development
Proactively identifies and manages changes to requirements and identifies risks for the company’s clients
Effectively manages client’s expectations
Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development
Prepares financing contracts according to HPEFS policies and customer specifics
Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions
Liaises with customers on a regular basis to ensure smooth cooperation
Ensures proper contracts data reflection in the systems
Cooperates with suppliers to ensure proper and timely invoicing; monitors supplier payments TAT
Proactively works with customers, answers their questions, provides requested data
Engages with appropriate teams internally for complex customer queries; takes ownership for solutions
Coordinates/monitors operational issues and proposes solutions to the team
Ensures that solutions offered to the Customer are compliant with Legal, Finance, Pricing, PM requirements
Supports the deployment of new business tools which enhance operational excellence and profitability (e.g., customer portal, electronic signature)

Skills

Japanese

Business Analysis

Requirements Elicitation

Stakeholder Management

Risk Management

Sales Forecasting

Customer Delivery

Financing Contracts

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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