Customer Delivery Specialist at Hewlett Packard Enterprise

Wroclaw, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

Relationship management skills
Excellent communication skills and ability to build trust and confidence with customers
Ability to work effectively with remote teams
Ability to work on own initiative and with team
Excellent interpersonal skills
Excellent attention to details
Problem solving skills with clear understanding of ownership concept
Experience of Excel and MS Word PC and core system skills
Mature personality with positive approach to changes
Ability to work in changeable business environment with time pressure
Strong awareness of business risks
Good business acumen & escalation judgment
Ability to prioritize and multi-task
Ability to track and complete lease management activities
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Responsibilities

Prepare leasing documents accordingly to HPEFS policies and customer specific
Manage Sales and Service Excellence forecast for regular business with existing customers; supports Sales in new business acquisitions
Contact customers on regular basis in order to ensure smooth cooperation
Ensure proper contracts data reflection in the systems
Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
Proactively work with customers, answer their questions, provide requested data
Engage with appropriate teams internally for complex customer queries; take ownership for solutions
Coordinate/monitor operational issues and propose solution to the team
Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)
Respond to, monitor & track Ad hoc internal & External requests
Identify areas of improvement and possible standardization for various business cases
Monitor process associates daily performance and ensure accuracy and timeliness in processing
Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment
Support and engage with SE team in achieving ICP targets
Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies

Skills

Leasing Documents

Forecast Management

Customer Engagement

Contract Data Management

Invoicing

Supplier Coordination

Issue Resolution

Compliance Management

Customer Portal

Electronic Signature

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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