Customer Data & AI Strategy Manager at Santander

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Wealth Management, InsuranceIndustries

Requirements

Ability to lead the Customer 360 roadmap and develop a reliable, comprehensive data ecosystem
Expertise in designing global data ecosystem models aligned with global and local stakeholders and use case needs
Experience deploying customer data lakes across geographies, integrating bank, insurance, and external sources
Skills in promoting customer-centric, data-driven culture and fostering cross-country/function collaboration
Proficiency in overseeing customer data integration, ensuring quality, accessibility, accuracy, security, and compliance (e.g., GDPR, insurance regulations)
Knowledge of defining standards for customer identifiers, master data management, and data lineage
Capability to act as a bridge between business stakeholders and technology teams, translating needs into data/infrastructure requirements
Experience leading global and local squads in agile environments to deliver customer 360
Ability to define AI adoption roadmaps, prioritize use cases, design pilots/POCs, evaluate, and scale solutions
Skills in leading development of Customer 360 dashboards with standardized KPIs and metrics across geographies

Responsibilities

Lead the Customer 360 vision and strategy, including designing the global data ecosystem model and deploying customer insurance data lakes
Promote a customer-centric, data-driven culture to maximize data value, improve decision-making, and drive business growth
Oversee customer data management and governance, including integration into centralized platforms adapted to each geography's infrastructure
Ensure data quality, accessibility, accuracy, security, and regulatory compliance; define standards for identifiers, master data, and lineage
Act as the link between business leaders and technology teams; partner with stakeholders for adoption and report progress to senior leadership
Define AI adoption roadmap, identify/prioritize use cases, design pilots/POCs, evaluate results, and scale high-impact solutions
Facilitate integration of AI into platforms like CRM, Customer 360, and data lakes
Lead development of Customer 360 dashboards for visualizing consistent customer KPIs with homogeneous metrics across countries

Skills

Customer 360

AI Strategy

Data Strategy

Agile Methodology

Roadmap Development

Data Ecosystem

Stakeholder Management

Personalization

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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