Engineering Manager, Communications
TrueMLSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Communication ServicesIndustries
Requirements
Candidates should possess 5+ years of experience in internal or external communications, preferably in the technology industry, and hold a Bachelor's degree. They must demonstrate strong written and verbal communication skills, including the ability to translate complex information into clear and accessible language, along with organizational, time-management, and attention-to-detail skills. Experience collaborating across teams and functions, a growth mindset, comfort navigating ambiguity, and the ability to support strategic communication plans are also required. Some hands-on experience with Twilio SendGrid or similar platforms is necessary.
Responsibilities
As the Customer Communications Manager, the individual will plan, draft, and deliver customer-facing advisories that are clear, accurate, and empathetic, managing the end-to-end delivery of advisories with minimal oversight. They will own project timelines, serve as a central point of contact across Product, Support, and Ops, juggle multiple concurrent communications, review content for accuracy and tone, utilize dashboards and reporting tools to track effectiveness, contribute to evolving internal processes and tools, and build strong collaborative relationships across GTM, R&D, and beyond.
Skills
Customer Communication
Technical Writing
Operational Problem-Solving
Project Management
Cross-team Collaboration
Twilio
Cloud communications platform for developers
About Twilio
Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees