Customer Care Specialist at Believer

Cairo, Cairo Governorate, Egypt

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Digital Music, EntertainmentIndustries

Requirements

Minimum 2 years of experience in online customer service
Excellent communication skills, with a strong focus on care, respect, and empathy
Strong problem-solving abilities
Good product knowledge
Passionate about technology
Experience with Salesforce and JIRA is a plus
Fluent in Arabic, English, and French
Proficient in Microsoft Office (Excel, Word, etc.)
Strong organizational skills and attention to detail
Ability to manage multiple tasks effectively
Familiarity with the music industry and digital platforms is an advantage
Based in Egypt or Lebanon (on-site, full-time)

Responsibilities

Serve as the main point of contact for MENA region customers (Labels & Artists), handling their requests
Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs
Maintain high levels of customer satisfaction by providing timely and efficient support
Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform
Contribute to the support knowledge base to promote client autonomy and enhance internal processes
Communicate regularly with Sales teams to align on customer needs and feedback
Collaborate with Finance, Content, Product, and Contracts & Rights teams to address operational and technical challenges
Monitor and escalate customer feedback and issues as needed to ensure timely resolution

Skills

Customer Support

Content Delivery

Royalties Management

SLA Management

Client Onboarding

Platform Training

Knowledge Base Management

MENA Region Support

Believer

Global gaming company creating immersive experiences

About Believer

Believer.gg operates in the digital entertainment industry, focusing on creating immersive gaming experiences. The company develops popular games like Words With Friends, League of Legends, Destiny, and PvZ, and aims to provide players with more than just gameplay by incorporating lifestyle elements and community building into their games. Their products function as platforms where players can engage emotionally and financially, enhancing their overall gaming experience. Unlike many competitors, Believer.gg emphasizes the importance of player investment and strives to deliver high-quality experiences that justify that investment. The company's goal is to capitalize on the growing global gaming community and to create next-generation experiences that fulfill players' dreams.

West Hollywood, CaliforniaHeadquarters

2023Year Founded

$77.8MTotal Funding

SERIES_ACompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Believer's 3-5 year timeline may lead to missed market opportunities.

Focusing on open-world multiplayer games may limit diversification.

High expectations from investors could pressure Believer to meet ambitious goals.

Differentiation

Believer focuses on player-centric, immersive gaming experiences with community-building elements.

The company is led by industry veterans from Riot Games, enhancing its credibility.

Believer aims to innovate in open-world multiplayer games, a growing genre.

Upsides

Believer raised $55 million, providing strong financial backing for growth.

The rise of AI tools enables high-quality game development with fewer resources.

Cross-platform play trends could enhance player engagement for Believer's games.

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