Customer Care Representative (SSC) at FedEx

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Transportation, LogisticsIndustries

Skills

Key technologies and capabilities for this role

English B2Communication SkillsCustomer ServiceChat SupportOrganizational SkillsProblem SolvingComputer Literacy

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers a hybrid working policy, with 2 days at the office and 3 days remote work after onboarding and induction.

What are the required skills for this Customer Care Representative position?

Key requirements include excellent communication skills, very good English (B2 level written and spoken), strong organizational skills with attention to detail, computer literacy, and a positive attitude with problem-solving mindset.

What benefits does FedEx offer for this role?

Benefits include a contract of employment from the start, medical care with dental package, life insurance, Multisport/myBenefit and Sodexo card, extensive learning resources including online language courses, and tuition assistance.

What is the salary for this position?

This information is not specified in the job description.

What should I highlight in my application for this role?

Emphasize your excellent communication skills, B2-level English proficiency, organizational skills, computer literacy, positive problem-solving attitude, and flexibility for rotational shifts and Polish bank holidays.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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