Customer Care Representative Minimed at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Diabetes CareIndustries

Requirements

Fluent in Dutch, French, and English
Minimum 2 years’ experience in customer service, ideally in a consumer-focused environment
Skilled with ERP and CRM systems (preferably SAP, SAP CRM, and/or Salesforce)
Exceptional communication and interpersonal skills; empathetic, candid, and focused on customer needs
Highly adaptable, collaborative team player able to manage changing priorities within a matrix organization
Strong problem-solving drive, process improvement mindset, and high standards for accuracy, integrity, and accountability

Responsibilities

Provide day-to-day support in Medtronic's Order-To-Delivery processes, handling all incoming calls and emails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution
Offer a professional level of support to customers, the Center of Expertise, and field sales staff by providing broad knowledge on Medtronic products, processes, tools, and policies
Contribute to the company’s goals by continuously working on customer experience initiatives and demonstrating proactive communication skills with highly customer-focused follow-up
Identify business opportunities and service improvements, and be responsible for issue coordination, resolution, and reactive communication towards the customer/PWD
Drive and participate in process improvement/standardization (internal/external), including capturing and documenting customer/PWD specificities in internal systems, and leading or participating in related projects
Stay alert to early detection of process/systems failures that affect customers, provide corrective actions, suggest solutions, and follow up on deliveries direct to patients to ensure successful on-time delivery
Stay up to date with Diabetes Operating Unit and customer evolution, strategies, and government enhancements, translating needs into tangible action plans while understanding the impact of our Operating and Healthcare models on the internal and Customer Care organization

Skills

Customer Service

Order Management

Diabetes Healthcare

Product Knowledge

CRM

Communication

Email Handling

Call Handling

Customer Experience

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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