Customer Care Representative at FedEx

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Biegła znajomość języka polskiego i angielskiego – zarówno w mowie, jak i w piśmie – poziom min. B1
Znajomość obsługi komputera i umiejętność łatwego poruszania się między różnymi ekranami i systemami
Doskonałe umiejętności komunikacyjne
Pozytywne nastawienie na rozwiązywanie problemów w celu znalezienia najlepszego rozwiązania dla klienta
Zaufanie, empatia i życzliwość, aby zapewnić klientom doskonałe wrażenia
Elastyczność w dostosowywaniu się do dynamicznego otoczenia biznesowego
Chęć pracy w międzynarodowym, dynamicznym środowisku

Responsibilities

Telefoniczna obsługa klienta - obsługa połączeń przychodzących
Dostarczanie dokładnych informacji i wskazówek naszym klientom za pośrednictwem telefonu, czatu lub poczty elektronicznej
Doradzanie naszym klientom w zakresie korzystania z usług i narzędzi FedEx
Pomaganie klientom w rozwiązywaniu bieżących problemów
Identyfikacja nowych możliwości rozwoju biznesu z naszymi klientami
Współpraca z innymi zespołami FedEx w celu zapewnienia wyjątkowej obsługi każdego klienta

Skills

Key technologies and capabilities for this role

Polish LanguageEnglish LanguageCustomer ServiceTelephone SupportChat SupportEmail SupportProblem SolvingComputer ProficiencyCommunication Skills

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Care Representative position?

The role offers stable employment on a work contract, training for onboarding, an attractive package of non-wage benefits including medical care, life insurance, funding for Multisport/MyBenefit card, English language learning platform, Employee Assistance Program for legal, financial, and psychological advice, funding for learning and development programs, and career growth opportunities.

Is this a full-time position and how many hours per week?

Yes, this is a full-time regular position with 40 scheduled weekly hours.

What language skills are required for this role?

Fluency in Polish and English is required, both spoken and written, at minimum B1 level.

What is the work location for this Customer Care Representative job?

The position is based at ul. Konduktorska 39, with FedEx Express Poland Sp. z o.o.

What does FedEx value in candidates for this customer care role?

FedEx values computer proficiency and ease navigating multiple screens/systems, excellent communication skills, a positive problem-solving attitude, trust, empathy, kindness, flexibility in a dynamic environment, and willingness to work in an international, dynamic setting.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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