Retention Specialist
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
$7,800 – $7,800Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Support, Dispute ResolutionIndustries
Customer Service & Dispute Resolution Specialist
Company: Remote VA
Employment Type: Full-time
Location Type: Remote
Salary: Starting $650 USD Monthly (Paid Weekly)
Position Overview
Join our growing team at Remote VA as a Customer Service & Dispute Resolution Specialist. In this pivotal role, you will be responsible for addressing customer inquiries, resolving disputes, and ensuring a positive experience for all clients. Your expertise in customer service and problem-solving will help us maintain strong relationships with our customers.
Key Responsibilities
- Handle incoming customer emails and a high volume of phone calls in a courteous, professional manner.
- Respond promptly and effectively to customer inquiries, complaints, and claims.
- Assist in reviewing and preparing responses for credit card chargebacks and regulatory complaints.
- Collaborate with internal departments to resolve issues efficiently.
- Maintain accurate documentation of all interactions and case resolutions.
- Utilize excellent dispute resolution skills to de-escalate and solve customer concerns.
- Remain on Zoom (video and voice) throughout the entire shift for team collaboration and supervision.
- Multitask and manage time effectively in a fast-paced work environment.
Requirements
- Excellent spoken and written English with a very neutral accent.
- Strong dispute resolution and conflict management skills.
- Professional and courteous phone manner.
- Good typing speed and accuracy.
- Proficiency in using email platforms, CRM tools, and other computer applications.
- Excellent customer service, communication, and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Must be comfortable being on camera and mic via Zoom throughout shift hours.
Benefits
- Work From Home
- $650 USD Starting Monthly Salary
- Paid Weekly
Additional Details
- Employment Type: Full-time
- Workplace: Remote
- Language: English (en)
- Published: 2025-07-01
Skills
Customer Service
Dispute Resolution
Conflict Management
CRM Tools
Email Platforms
Communication
Interpersonal Skills
Time Management
Zoom
Typing
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees