Customer Service & Dispute Resolution Specialist

Company: Remote VA

Employment Type: Full-time

Location Type: Remote

Salary: Starting $650 USD Monthly (Paid Weekly)

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Position Overview

Join our growing team at Remote VA as a Customer Service & Dispute Resolution Specialist. In this pivotal role, you will be responsible for addressing customer inquiries, resolving disputes, and ensuring a positive experience for all clients. Your expertise in customer service and problem-solving will help us maintain strong relationships with our customers.

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Key Responsibilities

• Handle incoming customer emails and a high volume of phone calls in a courteous, professional manner.
• Respond promptly and effectively to customer inquiries, complaints, and claims.
• Assist in reviewing and preparing responses for credit card chargebacks and regulatory complaints.
• Collaborate with internal departments to resolve issues efficiently.
• Maintain accurate documentation of all interactions and case resolutions.
• Utilize excellent dispute resolution skills to de-escalate and solve customer concerns.
• Remain on Zoom (video and voice) throughout the entire shift for team collaboration and supervision.
• Multitask and manage time effectively in a fast-paced work environment.

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Requirements

• Excellent spoken and written English with a very neutral accent.
• Strong dispute resolution and conflict management skills.
• Professional and courteous phone manner.
• Good typing speed and accuracy.
• Proficiency in using email platforms, CRM tools, and other computer applications.
• Excellent customer service, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Must be comfortable being on camera and mic via Zoom throughout shift hours.

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Benefits

• Work From Home
• $650 USD Starting Monthly Salary
• Paid Weekly

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Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Published: 2025-07-01