Customer Care Advocate at Rockwell Automation

New Delhi, Delhi, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial Automation, TechnologyIndustries

Requirements

Minimum 4-5 years of experience
Bachelor's Degree in Business, Management or equivalent
Ethical, thoughtful, optimistic
Experience building relationships with main partners for each assigned customer
Ability to identify the urgency of tasks and assess severity of support requests and escalate based on severity accordingly
Energized by the opportunity to handle challenges in an evolving workplace
Computer skills and ability to quickly navigate multiple business systems to process requests within specified Service Level Agreements
Systematic thinker with experience documenting customer issues in detail and quick to pivot and grow in fast-changing tech environments

Responsibilities

Solve customer issues using a positive, prioritizes customer needs with a solution-oriented mindset
Identify customer needs and respond with urgency
Work with others to determine alternative solutions that exceed customer expectations
Be a subject matter expert on business systems used to process and support contracts and orders
Identify trends through analysis and escalate to the proper channel
Collaborate with Specialists and Business Process Owners to develop best practices
Manage the facilitation of contract requests and software orders
Identify process improvement opportunities and help bring those opportunities to implementation

Skills

Customer Service

Issue Resolution

Contract Management

Software Orders

Process Improvement

Trend Analysis

Business Systems

Collaboration

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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