Writer

Customer AI engineer

Chicago, Illinois, United States

Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer SoftwareIndustries

Requirements

Candidates must have a Bachelor's degree or higher in Computer Science, Linguistics, or a related field, along with solid coding proficiency in Python. Professional experience in prompt design and a deep understanding of linguistic principles are required, as well as expertise in working with search patterns for morphology and word patterns. Proven experience in designing, developing, and evaluating base prompts is necessary, and knowledge of natural language processing and machine learning concepts is a plus. Excellent communication and collaboration skills, a problem-solving mindset, attention to detail, and the ability to work independently and as part of a team are also essential.

Responsibilities

The Customer AI Engineer will create and optimize base prompts to enhance customer content creation pipelines. They will utilize linguistic expertise to craft search patterns that enforce customer formatting guidelines. Collaboration with the team to design, develop, and evaluate prompt chains for specific content creation tasks is required. The engineer will work with stakeholders in Customer Success to scope projects and define best practices. They will maintain clear documentation of prompt engineering processes and share innovative techniques with the team, while also collaborating with engineering team members to integrate their work seamlessly into the product.

Skills

Python
Prompt Design
Linguistics
Prompt Chain Design
Technical Scoping
Documentation
Prompt Engineering

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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