Customer Advocate at Apollo.io

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Sales, MarketingIndustries

Requirements

At least 1-2 years of experience working in a customer-facing role (customer support, sales, or similar), in a SaaS, Fintech, BPO, E-commerce, or fast-paced environment
English communication skills at B2 level (or higher), both written and verbal
Proven history of achieving top performance
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment
Customer-centric, working to understand the questions that customers ask to help them resolve their business
Clear and confident written communication skills, especially in live chat or email settings
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals

Responsibilities

Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales
Go above and beyond to ensure client satisfaction and success at all times
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
Proactively upsell and cross-sell relevant product features that match the customer’s business goals
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Skills

Key technologies and capabilities for this role

Live ChatSalesCustomer AdvocacyUpsellingCross-sellingConsultative SellingProduct ExpertiseRevenue Driving

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site opportunity in our WeWork office space in Reforma.

What experience is required for the Customer Advocate role?

At least 1-2 years of experience in a customer-facing role such as customer support or sales in SaaS, Fintech, BPO, E-commerce, or a fast-paced environment is required.

What communication skills are needed for this position?

English communication skills at B2 level or higher, both written and verbal, are required.

What kind of work environment can I expect at Apollo.io?

The role is in a fast-paced environment where you'll thrive by juggling multiple conversations, driving revenue through live chat, and meeting performance KPIs.

What makes a strong candidate for this Customer Advocate position?

A strong candidate has 1-2 years of customer-facing experience in SaaS or similar, proven top performance, B2+ English skills, and is organized, proactive, and customer-centric.

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

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