Customer Account Executive, EMEA at Ironclad

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Contract Lifecycle Management, SaaS, AIIndustries

Requirements

At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS
Experience sourcing and selling deals in the $25k-$250k ARR range and running a full sales cycle independently
Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross-sell opportunities
Curiosity and genuine interest in the product, mission, and industry
Excellent communication skills and persistent follow-through on commitments
Ability to work well with other teams and own projects beyond just closing deals
Self-sufficient with a strong internal sense of urgency, hard-working, and humble
Comfortable with commercial negotiation and willingness to iterate selling style
Unrestricted right to work in the United Kingdom

Responsibilities

Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value
Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close
Collaborate cross-functionally with Customer Success, Implementation, Support, and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success
Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets
Continuously sharpen sales skills and deepen product knowledge by staying current on Ironclad’s capabilities and understanding customer outcomes

Skills

Key technologies and capabilities for this role

account managementsales processcustomer lifecyclediscoverynegotiationforecastingpipeline managementcross-functional collaborationexpansionretentionvalue articulation

Questions & Answers

Common questions about this position

What experience is required for the Customer Account Executive role?

Candidates need at least 2-5 years of new business sales or account management experience, ideally in B2B SaaS, with experience sourcing and selling deals in the $25k-$250k ARR range and running a full sales cycle independently.

Is this position remote or hybrid?

The position is hybrid.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are needed to succeed in this position?

Required skills include excellent communication, persistent follow-through on commitments, ability to work well with other teams, self-sufficiency, strong internal sense of urgency, and comfort with basic sales tools.

What makes a strong candidate for this Customer Account Executive role?

A strong candidate has 2-5 years of B2B SaaS sales experience, can independently manage full sales cycles for $25k-$250k ARR deals, demonstrates curiosity about the product and industry, and excels in cross-functional collaboration with urgency and communication skills.

Ironclad

Digital platform for automating contract management

About Ironclad

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$325MTotal Funding

SERIES_ECompany Stage

Enterprise Software, LegalIndustries

501-1,000Employees

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.

Risks

AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.

Expansion into enterprise markets increases competition with established players like Bloomberg Law.

Integration with systems like NetSuite may face technical challenges requiring significant resources.

Differentiation

Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.

The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.

Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

Upsides

Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.

The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.

Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

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