Custom Software Engineer at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Contact Center, TelecommunicationsIndustries

Requirements

Bachelor’s degree in Computer Science, Electronics, or related field (15 years full time education)
Minimum 8 years of experience in Contact Center application development or IVR systems (must have 5+ years; overall 8+ years)
Strong hands-on experience with Java, J2EE, REST, JSON, Spring Basics, and VXML
Knowledge of Voice Biometrics and Speech IVR solutions (good to have)
Familiarity with Oracle and MS SQL databases
Experience with version control systems (GIT, RTC, or SVN)
Exposure to CI/CD tools and practices
Excellent analytical, problem-solving, and troubleshooting abilities
Must have skills: Java Enterprise Edition

Responsibilities

Design, develop, and maintain IVR applications using Java, J2EE, Spring, VXML, and REST APIs
Work on Contact Center solutions including IVR, Conversational IVR, Genesys, Call Routing, and Media Bar components
Participate in requirement analysis, design reviews, and solution discussions with business and technical teams
Develop reusable components and ensure scalability and reliability in IVR solutions
Integrate with backend systems using JSON, RESTful web services, and databases such as Oracle and MS SQL
Utilize source code management tools like GIT, RTC, or SVN for version control
Implement and maintain CI/CD pipelines for automated build and deployment of IVR applications
Collaborate with cross-functional teams for issue resolution, performance optimization, and production support
Stay updated on new technologies related to Voice Biometrics, Speech IVR, and AI-driven voice applications

Skills

Key technologies and capabilities for this role

JavaJ2EESpringVXMLREST APIsGenesysJSONOracleMS SQLGITRTCSVNCI/CD

Questions & Answers

Common questions about this position

What is the required experience level for this Custom Software Engineer role?

Minimum 8 years of experience in Contact Center application development or IVR systems is required, with a total of 8+ years specified.

What are the must-have technical skills for this position?

Must-have skills include Java Enterprise Edition, with strong hands-on experience in Java, J2EE, REST, JSON, Spring Basics, and VXML.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education is required for this IVR Developer role?

A Bachelor’s degree in Computer Science, Electronics, or related field with 15 years of full-time education is required.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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