Custom Software Engineer at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Minimum 3 years of experience
15 years of full-time education (Bachelor’s degree in Computer Science, IT, or related field)
Must have skills: ServiceNow
Experience in ITSM roles
Experience with ServiceNow dashboards and reporting for tracking SLAs, performance metrics, and ticket analytics
Strong knowledge and hands-on experience with ServiceNow, Remedy, or similar ITSM platforms
ITIL v3 or v4 Foundation (Intermediate or Expert is a plus)
Experience in incident triage, service health monitoring, and escalation management
Proficient in working with global teams and across time zones

Responsibilities

Manage day-to-day ITSM activities, including Incident, Problem, Change, and Request Management using tools such as ServiceNow
Ensure effective delivery of IT services in accordance with defined SLAs and OLAs
Perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives
Coordinate change advisory board (CAB) meetings and ensure proper risk and impact assessments are conducted for changes
Lead or support major incident management (MIM) calls and drive resolution across teams
Collaborate with internal teams, clients, and third-party vendors to resolve complex service issues
Monitor performance metrics and generate weekly/monthly service reports
Ensure compliance with ITIL, audit, and security policies
Identify automation and process improvement opportunities within service operations
Support transition and transformation of new services into steady state
Participate in client and stakeholder governance meetings

Skills

ServiceNow

ITSM

ITIL

Incident Management

Problem Management

Change Management

Request Management

Root Cause Analysis

ServiceNow IT Service Management

Agile

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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