Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Services, Contact CenterIndustries

Requirements

Minimum 5 years of experience
15 years full-time education
Must-have skill: Amazon Connect
Good understanding of contact center technology landscape
Understanding of AWS Cloud platform and services with Solution Architect skills
Deep expertise in AWS contact center relevant services
Sound experience in developing Amazon Connect flows, AWS Lambda, and Lex bots
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow, and Bot platforms
5+ years hands-on experience with Amazon Connect, AWS Lambda, and Lex V2
Experience designing complex contact flows, voice bots, and third-party integrations
Proficiency in JavaScript/Node.js or Python for backend logic and Lambda authoring
Strong knowledge of cloud-native patterns, IAM roles/policies, S3, and serverless architecture
Experience leading teams in Agile/Scrum environments with ownership of sprint deliverables
Strong documentation, reporting, and analytical skills
Strong analytical and problem-solving skills
Excellent communication skills to interact with cross-functional stakeholders and leadership
Ability to understand customer challenges and requirements, and address them in a differentiated manner
Ability to help the team implement, sell, and deliver cloud contact center solutions to clients
Ability to develop requirements based on leadership input
Ability to work effectively in a remote, virtual, global environment
Ability to take on new challenges and be a passionate learner
A continuous learner who stays updated with emerging AWS technologies
Ability to manage deadlines and drive high team morale in a fast-paced environment

Responsibilities

Lead a team of developers and own delivery of technical modules
Mentor junior engineers
Collaborate across functions to ensure high-quality, scalable solutions
Develop custom software solutions to design, code, and enhance components across systems or applications using modern frameworks and agile practices
Create business cases for journey to cloud, cloud strategy, and cloud contact center vendor assessment activities
Create Cloud transformation approach for contact center transformations
Work with Solution Architects for architecting cloud contact center technology with AWS platform
Enable cloud contact center technology platforms for global clients specifically on Amazon Connect
Work on innovative assets, proof of concept, and sales demos for AWS cloud contact center
Support AWS offering leads in responding to RFIs and RFPs

Skills

Amazon Connect

AWS

Lex

Lambda

Kendra

Bedrock

Cloud Strategy

Contact Center

Telephony Integrations

Conversational AI

Agile

Team Leadership

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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