Custom Project Manager – Support Services Delivery at Hewlett Packard Enterprise

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

First Level University degree in any discipline
2+ years experience in project management or in like roles/businesses
Project Management certification (e.g., PMP, PRINCE2, ITIL certification) preferred
Experience managing custom or non-standard projects for enterprise customers
Strong client-facing skills and ability to manage multiple stakeholders
Excellent organizational, communication, and problem-solving skills
Proficiency with project management tools (e.g., MS Project, Jira, Asana)
Experience with inventory management

Responsibilities

Develop detailed project plans for custom support delivery, defining scope, resources, timelines, and deliverables
Liaise directly with clients to understand unique support needs, translate requirements into actionable projects, and manage expectations throughout the lifecycle
Oversee inventory requests and tracking for customer assets, including conducting monthly or quarterly true-ups to ensure accurate inventory records and alignment with customer entitlements
Manage customer entitlements, ensuring that support services provided match contracted service levels and entitlements, and resolve discrepancies as necessary
Coordinate billing activities related to support services, including reviewing purchase orders, preparing invoices, and ensuring timely and accurate financial processing
Review and monitor case management issues, proactively identify potential escalations, and work with support teams to ensure timely resolution and customer satisfaction
Collaborate with technical support, engineering, operations, and sales teams to ensure alignment and successful delivery
Lead and/or actively participate in customer-facing and internal support meetings, providing updates, addressing concerns, and facilitating communication between stakeholders
Identify risks and issues early, develop mitigation strategies, and resolve challenges swiftly
Maintain comprehensive documentation, provide regular status updates to stakeholders, and ensure all project artifacts are complete
Monitor project output to guarantee delivery meets both company standards and client specifications
Identify opportunities for process improvement and contribute to refining custom support delivery methodologies

Skills

Project Management

Project Planning

Client Engagement

Inventory Management

Entitlement Management

Billing

Invoicing

Case Management

Scope Definition

Resource Allocation

Timeline Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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