Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Consumer Goods, RetailIndustries
Requirements
Candidates should possess a strong culinary background and experience, blending culinary talent with business acumen and teaching skills. They should demonstrate exceptional verbal and written communication skills, along with the ability to model and direct employees to meet customer service standards and ensure adherence to Sur La Table policies and standard operating procedures.
Responsibilities
The Culinary Lead will inspire customers on their culinary journey, deliver and hold employees accountable for an exceptional cooking class experience, contribute to an environment where employees are informed and capable through training, maintain proper storage and service procedures, ensure food safety and temperature standards, provide coaching and performance feedback to culinary employees, increase cooking class and retail sales, anticipate and solve problems, stay informed about product knowledge and training, and partner with various departments as needed.
Skills
Culinary talent
Business acumen
Teaching skills
Communication skills
Food safety
Sanitary conditions
Training
Problem-solving
Sales
CSC Generation
Acquires and revitalizes struggling retail brands
About CSC Generation
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.
Key Metrics
Merrillville, IndianaHeadquarters
2016Year Founded
$107.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees