CSR / Teller -Full Time - Traverse City MI at Fifth Third Bank

Traverse City, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Minimum of 3 years of CSR experience
In-depth knowledge of retail policies and procedures
Ability to perform essential duties with minimal supervision

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
Refer customers to appropriate business partners for products and services
Promote good customer relations with premier satisfaction, friendly demeanor, and willingness to help
Develop rapport with customers, greet by name, know account ownership, respond timely to correspondence and issues
Answer customer questions confidently and find solutions to issues
Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics
Perform daily office responsibilities, including cash withdrawals, check signing approvals, ACE transactions, night deposits, and dual key process
Maintain personal balancing record in line with policy, correct outages, and seek help for errors
Stay updated on bank policies, financial center procedures, and changes
Demonstrate sound judgment in decision making per guidelines
Train and develop new and existing CSRs
As Lead, monitor CSR line operations, delegate work, escalate to manager, act as resource for CSR activities, and assist management
Consistently meet or exceed sales referral goals
Increase knowledge and skills through self-motivation, education, seminars, and training
Maintain knowledge of all bank products and services
Initiate conversations to uncover customer needs and refer to business partners for selling/cross-selling
Identify, assess, manage, monitor, and report risks while operating within the bank's risk appetite
Ensure actions drive positive customer experience and do the right thing for customers and colleagues

Skills

Customer Service

Transaction Processing

Problem Resolution

Customer Inquiries

Bank Operations

Risk Management

Confidentiality

Ethical Conduct

Rapport Building

Sales Referrals

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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