CS Representative - Produce at Stevens Transport

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, LogisticsIndustries

Requirements

3+ years of experience in business development, sales, or transportation operations
Intermediate proficiency in Microsoft Excel functions
Ability to handle high volumes of inbound/outbound email and understanding capacity and network
Extremely organized and communicative multiple stop deliveries
Ability to perform in a deadline-driven environment with rapidly changing priorities

Responsibilities

Communicating with assigned customer base as the single point of contact and build relationships
Working with other internal departments to balance capacity and freight including teams of analysts
Soliciting additional freight opportunities that eliminate empty miles when necessary
Researching and attempting to remedy service issues daily
Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
Relaying excess load availability to Brokerage and Rail divisions
Reviewing EDI data for accuracy before releasing verifications to the customer
Responsible for close oversight of all internal activities that impact service obligations
Maintaining key carrier performance indicators
Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
Management of bookings and provide resolution of delayed pickup/delivery, billing, etc

Skills

Key technologies and capabilities for this role

Microsoft ExcelEDIBusiness DevelopmentSalesTransportation OperationsLogisticsShipment TrackingCarrier ManagementCapacity PlanningCustomer Relationship Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Medical, Vision, Dental, Supplemental, and Life Insurances are available, plus a 401(k) retirement plan with quarterly match.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the minimum qualifications for this role?

Candidates need 3+ years of experience in business development, sales, or transportation operations, intermediate proficiency in Microsoft Excel functions, ability to handle high volumes of inbound/outbound email with understanding of capacity and network, extreme organization for multiple stop deliveries, and ability to perform in a deadline-driven environment with rapidly changing priorities.

What skills and abilities are required for success in this role?

Key skills include critical thinking, root cause identification, problem solving, goal setting, KPI monitoring, customer service, business solicitation, negotiation, relationship building, scheduling, project management, data analysis, effective communication, and teamwork.

What makes a strong candidate for this position?

Strong candidates have 3+ years in business development, sales, or transportation operations, Excel proficiency, and skills in relationship building, problem-solving, and handling high-pressure environments; preferred experience includes servicing multi-million-dollar accounts, expertise in client KPIs, and familiarity with AS/400.

Stevens Transport

National truckload carrier for temperature-controlled logistics

About Stevens Transport

Stevens Transport is a national truckload carrier that specializes in temperature-controlled logistics services across the United States. The company transports goods that require specific temperature management, such as food and pharmaceuticals, ensuring their safe delivery. Stevens Transport operates a fleet of temperature-controlled trucks and utilizes advanced technology to provide comprehensive logistics solutions, including transportation, warehousing, and supply chain management. What sets Stevens Transport apart from its competitors is its commitment to family values and job security, as evidenced by its history of never having layoffs. The company focuses on creating a supportive work environment for its employees, offering career advancement opportunities and fostering a culture of innovation. The goal of Stevens Transport is to deliver reliable logistics services while maintaining high standards of service and employee satisfaction.

Dallas, TexasHeadquarters

1980Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Risks

EEOC sexual discrimination charge could damage reputation and lead to legal repercussions.

Reliance on Dragonfly Energy for batteries poses supply chain disruption risks.

Service expansion for General Mills may strain resources and affect other clients.

Differentiation

Largest family-owned trucking company in Texas, emphasizing family values and job security.

Specializes in temperature-controlled logistics, catering to food and pharmaceutical industries.

Offers comprehensive logistics services, including transportation, warehousing, and supply chain management.

Upsides

Increased demand for temperature-controlled logistics due to e-commerce grocery delivery growth.

Adoption of electric and hybrid trucks offers cost savings and environmental benefits.

AI integration in logistics enhances route optimization and predictive maintenance efficiency.

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