Energy Efficiency Associate (Hybrid - Oakland, CA; Orange, CA; Portlan…
Energy SolutionsSalary not specified
- Full Time
- Junior (1 to 2 years)
¥3,600,000 – ¥4,500,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, Renewable EnergyIndustries
Requirements
Candidates should possess fluent Japanese language skills, including reading, writing, and conversation, and be able to provide phone support to Japanese customers. A Bachelor's degree is not required, and experience in the energy sector is not essential. The role welcomes applicants from diverse backgrounds, including recent graduates, parents, and those seeking flexible and dynamic work opportunities. Strong commitment to customer service, open-mindedness, and a willingness to learn are also required.
Responsibilities
The CS Operations - Energy Specialist will serve as the central point of contact for Japanese customers within the operations department, providing end-to-end customer service. They will be responsible for handling all customer inquiries and providing appropriate solutions, ensuring customers are not bounced between departments. The role involves receiving industry-specific training and contributing to the improvement of customer experience, proactively seeking ways to enhance it. Additionally, the specialist will demonstrate a strong ethical commitment, taking responsibility for achieving goals even in challenging situations, and embracing a culture of continuous improvement and support within the team.
Skills
Japanese Language
Customer Support
Teamwork
Problem-Solving
Communication
Adaptability
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees