Content Specialist, Customer Experience
Flock Safety$68,000 - $85,000/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FintechIndustries
Requirements
- SalesforceなどのCRMシステムと外部システムをAPIで連携したシステムの設計・運営経験
- AI関連システムの設計・運営経験
- 業務改革のプロジェクトを推進した経験
- システム要件の要件定義の経験（2年以上）
- 自発的に学習し、常に最新のテクノロジーを取り入れる意欲
- チームワークを大切にし、協力して業務を進められる
- ビジネスニーズを技術的なソリューションに変換することが得意
Responsibilities
- CSの窓口対応を、CRMシステムおよびAIアシストで再構築する
- 顧客体験・オペレーター体験の視点より、人とテクノロジーの最適な組み合わせモデルが実現できるシステム要件を探り、構想する
- その構想を本部内マネージメントへ提案・折衝を行う
- 承認された要件をもとに、柔軟にシステム実装を推進する
- 企画から要件定義書の作成、開発依頼、運用保守などCSシステムに幅広く携わる
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement or location policy for this role?
The position offers a Hybrid Workstyle, allowing work from the office, home, or satellite office, subject to the organization's rules and business instructions.
What are the required skills and experience for this position?
Required experience includes designing and operating CRM systems like Salesforce integrated with external systems via API, AI-related systems, business reform projects, and system requirements definition for 2+ years.
What is the salary structure and compensation details?
Compensation is year-based salary (including some fixed overtime pay), determined by experience, skills, performance, and contribution according to company regulations, with annual review, performance-based incentives once a year, and overtime/night work allowances.
What does the team and work environment look like?
The CSシステム企画部 consists of about 20 members mainly in their 30s, including call system engineers, data analysts, and project managers, focused on fusing humans and machines to optimize customer experiences.
What makes a strong candidate for this role?
Strong candidates are self-motivated learners eager to adopt the latest technologies, value teamwork, and excel at translating business needs into technical solutions, aligning with PayPay's vision of unlimited potential and Day1 mindset.
PayPal
Digital payments platform for various clients
About PayPal
PayPal offers a digital payments platform that allows users to conduct online transactions, mobile payments, and peer-to-peer transfers. It generates revenue primarily through transaction fees charged to merchants and provides various services for individual consumers, small to medium-sized businesses, and large enterprises. PayPal distinguishes itself from competitors by offering a wide range of secure financial services tailored to different client needs. The company's goal is to create a convenient and secure digital payments experience for all users.
San Jose, CaliforniaHeadquarters
1998Year Founded
$188.7MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
A Stanford Navigator helps employees research providers and health conditions, and make informed decisions about health care
Advance Medical is available for all employees who are looking for a world-class specialist to provide an expert medical opinion for treatment plans
Stock Purchase Plans
Retirement Savings and Pension Plans
Stock Awards
Life Insurance and Disability Benefits
Paid Time Off
Four Weeks Paid Sabbatical for every Five Years of Service
Educational and Professional Development benefits
Matching Gifts & Volunteerism Opportunities
Matching Gifts
Skills-Based Volunteering
Green Teams
GIVE Teams
Risks
Lawsuits over Honey's practices could damage PayPal's reputation.
Allegations of racial discrimination may lead to legal challenges.
Stablecoin expansion may expose PayPal to regulatory scrutiny.
Differentiation
PayPal Ventures accelerates market entry for innovative financial solutions.
PayPal offers a versatile platform for diverse clients, from individuals to large enterprises.
PayPal's revenue model includes transaction fees, currency conversion, and financial services.
Upsides
Increased stablecoin adoption enhances PayPal's digital payment capabilities.
Growing DeFi interest boosts PayPal's integration with blockchain systems.
New 'Money Pooling' feature taps into the expanding split payments market.
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