Contract UX Researcher
ClaySalary not specified
Full Time
Junior (1 to 2 years)
Crypto-Native UX Researcher (Remote - Mumbai, India) at Token Metrics
Mumbai, Maharashtra, India
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, BlockchainIndustries
Requirements
- 3+ years of experience in UX research, user experience design, or a related field, with a portfolio of successful projects that demonstrate user-focused outcomes
- Crypto-native: Active participant in the blockchain ecosystem with hands-on experience using dApps, wallets (e.g., MetaMask, Trust Wallet), DeFi platforms, or trading tools
- Proven on-chain experience (e.g., trading, staking, yield farming, or governance participation) and familiarity with blockchain analytics tools
- Deep knowledge of user research methodologies and design principles, with the ability to apply them to the unique challenges of crypto interfaces
- Exceptional communication skills—able to articulate complex user insights and technical concepts to designers, developers, and leadership
Responsibilities
- Conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders
- Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement
- Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights
- Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful
- Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space
- Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development
- Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform
- Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights
- Collaborate with product teams to iterate on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing
Skills
User Interviews
Usability Testing
Surveys
Dune Analytics
Etherscan
User Personas
Journey Maps
Wireframes
Blockchain Data
Web3 UX
Token Metrics
Cryptocurrency investment platform using machine learning
About Token Metrics
Token Metrics is a cryptocurrency investment platform that uses machine learning to help users identify profitable investment opportunities and avoid scams. It offers services like cryptocurrency reviews, price predictions, and in-depth analysis, catering to both novice and experienced investors. The platform operates on a subscription model, providing access to premium features such as a private investor group and webinars. The goal of Token Metrics is to make crypto investing more accessible and less risky for its clients.
Austin, TexasHeadquarters
2018Year Founded
$1.8MTotal Funding
EARLY_VCCompany Stage
Data & Analytics, Fintech, Crypto & Web3Industries
11-50Employees
Risks
Ian Balina's SEC issues could harm Token Metrics' reputation.
Privacy coin regulations may limit Token Metrics' analysis capabilities.
High-risk project involvement could expose Token Metrics to reputational damage.
Differentiation
Token Metrics uses AI and machine learning for crypto investment insights.
The platform offers exclusive access to private investor groups and webinars.
Token Metrics provides back-tested 30-day price predictions and IEO ratings.
Upsides
Growing DeFi interest boosts demand for Token Metrics' analytics services.
AI-driven trading bots present integration opportunities for Token Metrics.
NFT popularity allows expansion of Token Metrics' NFT analytics services.
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