CRM Sr Technology Consultant

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 8+ years of experience in a professional services organization or equivalent education/experience, with proven experience in leveraging or critically thinking about integrating AI into work processes. Domain expertise in relevant CRM workflow areas within FSI and Public Sector is required, along with ServiceNow certifications in aligned workflows and advanced English skills. The ability to travel up to 50% is also necessary, along with creativity and comfort in running projects independently, driving complex issues through analysis and resolution, and working collaboratively.

Responsibilities

The CRM Sr Technology Consultant will guide customers on ServiceNow leading practices for upgradability and maintainability, exhibiting thought leadership with advanced technical domain expertise. They will drive large-scale developments, complex deployment processes, and integrate sophisticated technical solutions, while leading partner teams and technical governance across diverse engagements. Responsibilities include resolving technical challenges, staying updated on ServiceNow capabilities and trends, leading advisory/co-deliver engagements with minimal oversight, and identifying complex risks and issues early. The role also involves coaching and mentoring junior team members, participating in workshops to assess and establish future-state processes, designing and delivering ServiceNow workflow solutions, providing oversight and unit testing of code, advising customers on platform capabilities, guiding customers in completing documentation, and providing feedback to product development.

Skills

ServiceNow

Technical Architecture

Workflow Solutions

Cloud-based Platform

Solutioning

Technical Governance

Code Unit Testing

Customer Workshops

Process Assessment

Risk Identification

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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