CRM Process Consultants (Non-Executive and Executive) at Accenture

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, TechnologyIndustries

Requirements

2–5 years of Salesforce implementation or consulting experience in Sales/Service/Experience cloud or any industry cloud (Level 11)
Tier-1 MBA (Level 11)
Salesforce Admin or Consultant certification required; AI certification a plus (Level 11)
Strong communication, PowerPoint, and Excel skills (Level 11)
Experience working with Salesforce across one or more clouds (Level 11)
Curiosity about AI and data-driven automation for customer interactions (Level 11)
Comfort leading workshops and turning business needs into user stories and process flows (Level 11)
Strong analytical skills, attention to detail, ability to explain complex ideas simply (Level 11)
Good-to-have: familiarity with integrations (MuleSoft), ERP Systems (Oracle, SAP), reporting (Tableau CRM, Power BI) (Level 11)
5–9 years of experience (Level 9)
Deep understanding of Salesforce platform and its AI features (Level 9)
Experience leading multi-cloud programs - Service, Sales, Marketing, or Experience Cloud (Level 9)
Ability to manage stakeholders, clarify business goals, and drive consensus (Level 9)
Exposure to data integrations (Level 9)
9-13 years of experience (Level 7)

Responsibilities

Level 11 (2-5 Years):
Partner with clients to translate business challenges into practical Salesforce plus AI solutions
Participate in workshops, gather requirements, and design customer journeys that leverage data and automation
Work with delivery teams to configure, test, and roll out multi-cloud solutions across Service, Sales, Marketing, and Experience Cloud
Present demos, insights, and recommendations that bring the story of Salesforce plus AI to life
Support pre-sales conversations, build proposals, and help estimate delivery effort
Contribute to internal accelerators, best-practice toolkits, and thought-leadership pieces
Level 9 (5-9 Years):
Lead discovery and design sessions to define the roadmap for multi-cloud Plus AI solutions
Translate customer experience goals into Salesforce capabilities that span Sales, Service, Experience, Marketing, Data Cloud or Industry cloud
Design predictive and generative AI use cases - from personalized engagement to service automation
Oversee implementation teams and ensure alignment between business design and technical delivery
Support go-to-market efforts through client presentations, RFP responses, and demos
Coach Analysts and Associates to develop their consulting and AI skills
Level 7 (9-13 Years):
Define and lead large Salesforce multi-cloud Plus AI programs - from strategy and design to execution
Advise executive stakeholders on digital vision, operating model, and measurable business impact
Champion AI innovation – bringing AI, Data Cloud and automation accelerators into every engagement
Govern global delivery programs across multiple markets
Lead business development and thought-leadership efforts for Salesforce Plus AI in Accenture
Mentor future leaders and shape a high-performing consulting culture

Skills

Salesforce

CRM

Sales Cloud

Service Cloud

Marketing Cloud

Experience Cloud

Data Cloud

Customer Journey Design

Requirements Gathering

Solution Design

AI Use Cases

Workshops

Pre-sales

RFP

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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