Credit & Collections Supervisor at Merit

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, ConstructionIndustries

Requirements

Associate degree required; Bachelor’s preferred
7+ years of progressive experience in collections, including 5+ years in a supervisory capacity
HVAC, construction, or related industry experience strongly preferred
ERP experience (Microsoft Dynamics 365 F&O strongly preferred)
Advanced Microsoft Excel (Pivot Tables, Macros, data analytics)
Experience with ticketing/case management systems and automation tools
Elevated professionalism with empathy, integrity, and positive intent
Strong communication and executive presence with the ability to influence across all levels
Analytical and data-driven mindset with proven ability to drive performance
Resilient leader comfortable navigating acquisitions, ERP migrations, and rapid growth
Inclusive, collaborative, and adaptable leadership style

Responsibilities

Lead, coach, and develop a team of collections specialists and senior specialists, ensuring performance against KPIs and SLAs
Serve as company signatory for unconditional lien documents and maintain current lien law and credit protocols
Build trusted partnerships with business unit controllers, sales leaders, and operational teams across multiple states
Demonstrate flexibility to backfill direct reporting roles as needed to maintain business continuity
Oversee daily collections operations and manage escalations with professionalism and urgency
Monitor aging reports, evaluate collection trends, and deliver actionable reporting to senior leadership
Approve credits, refunds, and third-party collection (TPC) referrals within established thresholds
Manage bad debt reserves and write-off approvals in alignment with accounting policy
Direct lien-related processes, including preliminary notices, waivers, filings, and releases, ensuring accuracy and timeliness
Use data and trend analysis to improve collection strategies and minimize risk
Drive automation initiatives and serve as subject matter expert (SME) for system upgrades and user acceptance testing (UAT)
Lead integration of acquisitions and ERP migrations, ensuring seamless transitions
Enforce SOPs, internal controls, and compliance requirements
Manage bad debt reserves, write-offs, and monthly AR close processes
Lead AR reviews and credit risk assessments with senior stakeholders

Skills

Credit Management

Collections

Team Leadership

KPI Management

Aging Reports

Lien Law

Accounts Receivable

Escalation Management

Reporting

People Development

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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