Counter Pro at Advance Auto Parts

Lower Sackville, Nova Scotia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

Advanced level DIY sales position with expert knowledge of DIY business, store operations, advanced automotive system knowledge, and parts knowledge
Ability to provide advanced automotive problem resolution including identification, troubleshooting, and project assistance for DIY customers
Ability to source parts from numerous places including special order, FDO, second source, etc
In-depth knowledge of store inventory and maintenance processes
Fleet safety knowledge preferred
ASE P2 certified or ASE ready equivalent
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends, and holidays
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions
High school diploma or GED
ASE certification preferred
Physical ability to walk/stand predominantly, talk/hear, use hands/fingers, reach, climb/balance, stoop/kneel/crouch/crawl, and frequently lift/move up to specified weights

Responsibilities

Provide best in class customer service and DIY issue resolution
Provide GAS3 selling experience for all DIY customers (walk-in, online orders, phone)
Achieve personal/store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc
Ensure high standards of customer service and store appearance
Key holder responsibilities (task assignment/completion, safety, open/close duties)
Assist in store inventory processes (POGs, truck put away, shoot outs, cycle counts, back stock, etc.)
Back up to Professional services
Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)

Skills

Key technologies and capabilities for this role

GAS3 sellingDIY issue resolutionautomotive diagnosticsparts lookupPOS systemsinventory managementbattery installationwiper installationtesting equipmentASE P2

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Counter Pro role?

Required skills include advanced knowledge of automotive systems and diagnostics (engine, suspension, brakes, etc.), ASE P2 certified or equivalent, proficiency with Microsoft Word and Excel, strong selling skills (GAS3), and ability to operate POS, parts lookup, and diagnostic equipment.

What does the company culture emphasize for this role?

The role emphasizes best in class customer service, friendly communication, high standards of store appearance, safety knowledge, and building strong relationships with customers, peers, and management.

What makes a strong candidate for this Counter Pro position?

Strong candidates have ASE P2 certification or equivalent, successfully complete the Parts Knowledge Assessment, possess advanced automotive parts and systems knowledge, and demonstrate expert DIY problem resolution and selling skills.