[Remote] Corporate Customer Service Consultant at Republic Services

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

High School diploma or G.E.D
Minimum of 3 years of progressive experience providing service in a high volume customer service environment
Experience working in a team environment
Knowledge of the waste management industry
Experience using bilingual skills in a business environment
Must be open to the full hours of operation for a shift 6am-6pm CT Monday-Friday
Must complete 1-2 Saturday shifts a quarter (12pm-8pm CT)

Researching and resolving customer issues that are commonly complex in nature
Responding to escalated customer service calls in a timely and accurate manner
Responding to inbound call or email requests and initiating outbound calls to resolve complex issues including escalated customer issues and unresolved customer accounts
Serving as a primary resource for others on customer issues, facilitating timely and accurate exchange of information
Effectively responding to customer escalations including service changes, contract billing and equipment issues
Returning all internal/external calls, emails, and faxes in a timely manner
Logging and recording information about customer support interactions
Entering service and route data into computer for billing and route scheduling purposes
Exemplifying high levels of quality, productivity and efficiency
Reviewing and developing ad hoc reports that address cross-functional business improvement opportunities
Assisting with developing action plans to resolve issues and build effective processes
Performing other job-related duties as assigned