Corporate Controller at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Accounting; CPA mandatory; CPA Auditor preferred
10–15 years of progressive accounting/controllership experience, including consolidation and international oversight
Strong knowledge of IFRS, local GAAP, and financial consolidation tools
Proven leadership experience managing AP, AR, and accounting teams
Experience with ERP systems and financial automation tools
(Preferred) Experience in multinational, multi-entity environments
(Preferred) Exposure to CAPEX accounting, IFRS 16, and audit coordination
(Preferred) Familiarity with SOX/internal control frameworks
(Preferred) Advanced Excel, Power BI, or other reporting/analytics tools

Responsibilities

Oversee monthly, quarterly, and annual close processes; ensure compliance with IFRS, local GAAP, and internal corporate policies; maintain audit readiness and ensure timely reconciliations; deliver accurate financial statements and external reporting packages
Lead group-wide financial consolidation across all entities and geographies; ensure alignment between local reporting and corporate consolidation; provide guidance and oversight to international divisions (Australia, Netherlands, and future expansions); support external reporting requirements for regulators, auditors, and board presentations
Oversee AP and AR governance to ensure process efficiency and compliance; monitor working capital KPIs (DSO, DPO, cash conversion cycle); resolve disputes, minimize overdue receivables, and prevent supplier payment penalties; collaborate with Ops Finance and Treasury to optimize cash flow
Manage complex accounting areas such as IFRS 16 lease accounting, CAPEX capitalization, and impairments; ensure accurate and timely updates to the fixed asset register; partner with FP&A for CAPEX planning, forecasting, and ROI analysis
Strengthen the internal control environment; ensure adherence to SOX/IFRS requirements where applicable; drive audit readiness (statutory, internal, and external); lead remediation of identified control gaps within agreed timelines
Lead and develop AP, AR, and Consolidation teams (supervision of more than 15 employees direct & indirect), building technical expertise and resilience; foster cross-functional collaboration with FP&A, Ops Finance, and International Finance teams; build succession pipelines and strengthen accounting capabilities across the organization

Skills

IFRS

GAAP

Financial Consolidation

Financial Reporting

Audit Readiness

Accounts Payable

Accounts Receivable

Working Capital Management

DSO

DPO

Cash Conversion Cycle

Lease Accounting

CAPEX

Fixed Asset Register

Financial Close

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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