[Remote] Corporate Cloud Expert Support Engineer - LATAM at Acronis

Brazil

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cyber Protection, Cloud Computing, Data Storage, SoftwareIndustries

Skills

Key technologies and capabilities for this role

CloudStorageNetworkingHardwareTroubleshootingTechnical SupportCustomer ServiceProblem-SolvingMentoringDocumentation

Questions & Answers

Common questions about this position

What experience is required for this Corporate Cloud Expert Support Engineer role?

Candidates need 2+ years of experience in an advanced technical support role, along with fluent English (both written and verbal).

What technical skills are essential for this position?

Key skills include Windows Server troubleshooting with logs and Procmon, Linux/UNIX CLI expertise, networking analysis with Wireshark and tcpdump, virtualization with VMware ESXi and Hyper-V, and business applications like MS Exchange and SQL databases.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does a strong candidate for this role look like?

A strong candidate has 2+ years in advanced technical support, fluent English, expertise in Windows, Linux, networking, virtualization, and business apps, plus good communication skills; certifications in RedHat/Linux or Cisco/Juniper are a plus.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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