Corporate Cloud Expert Support Engineer - LATAM

Brazil

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cyber Protection, Cloud Computing, Data Storage, SoftwareIndustries

Requirements

Candidates must have over 2 years of experience in an advanced technical support role and fluent English, both written and verbal. Required skills include expertise in Windows Server, Linux/UNIX, networking (Wireshark, tcpdump, iperf), virtualization (VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo), and business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers). RedHat/Linux Foundation, Cisco/Juniper certifications are a plus. Strong communication skills, customer service focus, a passion for troubleshooting, and the ability to prioritize time-sensitive issues are also necessary.

Responsibilities

The Corporate Cloud Expert Support Engineer will act as the final escalation point for complex incidents related to Acronis products and services, troubleshooting advanced issues escalated from other support levels. They will build and maintain strong relationships with customers and partners, and collaborate with Engineering and Business departments to resolve technical issues. This role involves training and mentoring junior team members, developing documentation and knowledge base articles, and staying up-to-date on industry trends in cloud, storage, virtualization, and business applications.

Skills

Cloud

Storage

Networking

Hardware

Troubleshooting

Technical Support

Customer Service

Problem-Solving

Mentoring

Documentation

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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