Core Crew (Front Desk & Sales) - Palo Alto, CA at solidcore

Palo Alto, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Fitness, HospitalityIndustries

Requirements

High school education, some college preferred
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand
Energetic, outgoing, and personable individual

Responsibilities

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
Quickly addressing any maintenance or equipment issues that are visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board

Skills

Key technologies and capabilities for this role

Customer ServiceSalesFront DeskClient InteractionRetail OperationsSchedulingStudio OperationsAdministrative Support

Questions & Answers

Common questions about this position

What is the pay rate for the Core Crew position?

The position pays $19.7 per hour.

Is this a remote or in-office role, and where is it located?

This is an in-studio role located in Palo Alto, CA, requiring the ability to walk through all areas of the studio and stand for long durations.

What skills and experience are required for this role?

Required skills include excellent interpersonal and communication skills, outstanding customer service skills, strong organizational skills, careful attention to detail, and the ability to initiate tasks without direction. 1 year sales experience and MBO experience are preferred, along with passion for fitness, wellness, and the solidcore brand.

What is the work schedule like for Core Crew members?

This is a part-time hourly position with a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours.

What makes a strong candidate for the Core Crew role?

Strong candidates are energetic, outgoing, personable individuals with high school education (some college preferred), passion for fitness and the solidcore brand, sales experience, and the physical ability to lift up to 30 pounds and stand for long periods.

solidcore

High-intensity, low-impact resistance training classes

About solidcore

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.

Washington, District of ColumbiaHeadquarters

2013Year Founded

$6.5MTotal Funding

BUYOUTCompany Stage

Healthcare, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Phone/Internet Stipend

Flexible Work Hours

Risks

Increased competition from boutique fitness studios may dilute Solidcore's market share.

Economic downturns could impact discretionary spending on premium fitness memberships.

The rise of at-home fitness solutions may attract potential Solidcore clients.

Differentiation

Solidcore offers high-intensity, low-impact workouts on custom-built reformers.

The company provides a unique 'Fail With Us' campaign to embrace growth through challenges.

Solidcore's hybrid model combines in-studio and online classes for flexible fitness solutions.

Upsides

Solidcore's expansion includes opening its 100th studio, with plans for global growth.

The subscription model aligns with industry trends, offering predictable revenue streams.

Strategic investments from firms like Kohlberg & Company support Solidcore's market expansion.

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