Coordinator Non-Technical Customer Support - Ecommerce Experience at Danaher Corporation

Brea, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Biotechnology, Life Sciences, HealthcareIndustries

Requirements

High school diploma or GED
Bilingual in English & French
2+ years’ experience in Customer Service

Responsibilities

Receive electronic orders for processing, tracking, trouble-shooting and overall order management
Respond to a high volume of electronic client inquiries in a timely manner
Analyze, review, and process customer requests for order replacements and credits via email
Exhibit clear understanding of the order process, warehouse distribution cycle ending with billing the client
Participate in specific offline projects and daily operations activities
Handle incoming external/internal customer emails
Provide product information
Process orders and resolve order management issues
Maintain effective communication with customers to ensure accurate billing and shipments
Provide timely follow up and feedback for all customer issues

Skills

Key technologies and capabilities for this role

Customer SupporteCommerceOrder ProcessingEmail HandlingOrder ManagementProduct Information

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site role located in Brea, CA or Mississauga, Ontario.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills or experience are required for this customer support coordinator position?

The role requires eCommerce experience, ability to handle high-volume customer emails and inquiries, order processing and troubleshooting skills, and understanding of the order process including warehouse distribution and billing.

What is the company culture like at Beckman Coulter Diagnostics?

The culture emphasizes belonging where unique viewpoints matter, continuous improvement through the Danaher Business System, innovation for tangible impact, and a customer-focused environment in a fast-paced, multifunctional team.

What makes a strong candidate for this customer support role?

Strong candidates thrive in a fast-paced, customer-focused environment, have eCommerce experience, and can efficiently handle high-volume inquiries, order processing, troubleshooting, and maintain effective communication for accurate billing and shipments.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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