Contracts Manager
LendingTreeSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 5+ years of hands-on commercial contracting experience (in-house preferred) negotiating technology/SaaS agreements with enterprise customers and key vendors
- Fluency with privacy/security and core SaaS risk areas: DPAs, SLAs/credits, uptime, data use, IP, confidentiality, indemnities, limitation of liability, and insurance
- A track record of scaling a lean legal function using process, automation, and AI tools (e.g., clause libraries, redline assistants, structured approvals, and CLM workflows)
Responsibilities
- Drive revenue-side deals (SaaS sales): Lead redlines and negotiations on MSAs, Order Forms, Subscription Terms, SLAs, DPAs, and related docs for mid-market and enterprise customers from first draft through close
- Optimize Vendor / Procurement Contracts: Own contracting for infrastructure, SaaS tools, data/AI services, professional services, and strategic vendor agreements (drafting, reviewing and amending SOWs, renewals, terminations)
- Build Scalable Contracting Operations: Design and maintain playbooks, fallback clauses, and clause libraries; keep standard forms sharp and current. Own the end-to-end contract lifecycle (intake → drafting → negotiation → execution → obligations/renewals) and drive measurable improvements in cycle time, deviation rates, approval bottlenecks, and self-serve close
- Be a Trusted Cross-Functional Partner: Work hand-in-hand with Legal, Finance, Security, Compliance, Product, and leadership to resolve open points and keep deals moving. Jump in on special projects and continuous improvements within Legal
- Enable a growing Sales org with playbooks, office hours, training, and quick-hit guidance that keeps momentum without constant escalation
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for the Contracts Manager role?
This information is not specified in the job description.
Is this Contracts Manager position remote or does it require office work?
This information is not specified in the job description.
What key skills are required for the Contracts Manager role?
Key skills include leading redlines and negotiations on commercial contracts like MSAs, Order Forms, and SLAs; confidently representing the company in direct negotiations; communicating legal and business risks clearly to non-lawyers; and building scalable processes using AI-assisted workflows.
What is the team structure for this Contracts Manager position?
This is a key individual contributor role partnering closely with Sales, RevOps, Finance, Security, Procurement, Product, and Leadership teams.
What makes a strong candidate for the Contracts Manager role?
Strong candidates model poise, judgment, and thoughtful communication; balance risk with business goals on tight timelines; and have experience building scalable processes, playbooks, and leveraging AI for contracting operations.
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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