Technical Writer
CriblSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Must be within 50 miles driving distance from Capital One hub locations in Plano, TX, Richmond, VA, or McLean, VA
- Strong verbal and written communication skills
- Ability to embrace change in an evolving environment
- Positive, solutions-oriented problem solver and strategist
- Detail-oriented with ability to translate big picture thinking into local execution
- Strong project management skills with ability to meet deadlines in an agile work environment
- Thrives in a high-energy, fast-paced, and constantly changing environment
- Excellent communication skills to work closely with cross-functional teams
- Ability to collaborate with others to define solutions while working autonomously on individual tasks
- Thinks about information in a structured, hierarchical way
- Results-focused when managing multiple simultaneous projects
- High level of attention to detail
- Strong interpersonal, organizational, problem-solving, verbal, and written communication skills
- Secure home office environment free from background noise and distractions
- Reliable private internet connection (not cellular data or hotspot) provided by cable or fiber ISP
- Private, password-protected network with ownership or line of sight to every device
- ISP download speeds on VPN of at least 5Mbps (10+ Mbps preferred)
Responsibilities
- Attending regular meetings to map out and document future “how to” state
- Initiating and conducting research to develop process documents and detailed help guides
- Updating and maintaining documentation when changes or improvements are implemented
- Maintaining knowledge repositories and processes that facilitate capturing critical information
- Promoting knowledge management best practices and adoption of new tools and resources
- Partnering with management to identify process improvements
- Transforming complex, technical material into clear and concise documentation for target audience to perform job tasks
- Conducting in-depth interviews with subject matter experts to fully understand tasks
- Partnering with leadership to define, build, and maintain a future knowledge management system
- Working closely with internal partners to develop, capture, and organize content artifacts including technical help guides and procedures
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role fully remote, or are there location requirements?
The role offers the convenience of working virtually at home, but you must be within 50 miles driving distance from Capital One hub locations in Plano, TX, Richmond, VA, or McLean, VA.
What are the key skills required for the Content Manager II position?
Key skills include strong verbal and written communication, project management in an agile environment, detail-oriented problem-solving, and the ability to thrive in a fast-paced setting while collaborating cross-functionally.
What does the typical day or responsibilities look like for this role?
Responsibilities include attending meetings to document processes, conducting research for help guides, maintaining knowledge repositories, promoting best practices, partnering on improvements, and transforming technical material into clear documentation via SME interviews.
What is the company culture like for this team at Capital One?
The team operates in a high-energy, fast-paced, constantly changing environment within Commercial Operations, emphasizing innovation, technology adoption, collaboration across functions, and creating great experiences for associates and clients.
What makes a strong candidate for this Content Manager II role?
A strong candidate is a self-motivated go-getter who is solutions-oriented, detail-oriented, excels in project management, communicates effectively, collaborates well, and thrives in dynamic environments while managing multiple projects.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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