Consultant, AP Service Experience at Visa

Singapore

Visa Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial TechnologyIndustries

Requirements

  • Senior level individual contributor mindset with ability to work independently
  • Blend of business, functional, and technical knowledge in digital payments ecosystem
  • Expertise in Client Services, including APIs, implementation guides, client integration options, deployment, and post-production support
  • Ability to analyze transaction level detail, API field data, and leverage Visa tools
  • Proactive problem-solving skills with fast response times to meet deadlines
  • Accountability for delivering agreed objectives and managing own workflow
  • Willingness to embrace and implement new methodologies as business scales

Responsibilities

  • Design and enable delivery of scalable, repeatable, and effective client service experience from implementation to support for new solutions (e.g., Visa Flexible Credential, Visa Accept, Visa Pay, Visa Recurrent, Stablecoins), anticipating deviations
  • Lead client technical solutioning discussions with a client-centric mindset
  • Lead client pilots of new solutions
  • Define strategic plan to migrate support to wider Client Services teams, focusing on operational efficiency and optimization
  • Lead initiatives impacting clients from a business operations perspective, including changes to current products, new product implementations, and business/digital release cycles
  • Become subject matter expert in Client Services
  • Use technical expertise and business acumen to solve complex problems independently
  • Partner with Product, Technology, and other client-facing teams to segment Asia Pacific clients and implement scalable strategies for unique solutions

Skills

Key technologies and capabilities for this role

Client ServicesService DesignClient OnboardingPayment SolutionsVisa Flexible CredentialVisa AcceptVisa PayVisa RecurrentStablecoinsAsia PacificProduct ImplementationStakeholder Management

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What is the salary range for this Consultant position?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves designing scalable client service experiences, leading technical solutioning discussions, leading client pilots, defining migration plans for support, and leading business operations initiatives.

What is the team structure for this position?

This is a senior level individual contributor role reporting into the Director, AP Service Experience, within the Client Services organization and AP Service Experience team.

What makes a strong candidate for this Consultant role?

A strong candidate should have a mix of business, functional, and technical knowledge in the digital payments ecosystem, with experience leading client implementations, solutioning discussions, and pilots for new payment solutions.

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.

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