Concierge Associate at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Facilities Management, HospitalityIndustries

Requirements

Engaging, helpful, can-do, resourceful, and confident demeanor
Courteous and gracious personality, even in stressful situations
Positive and professional attitude
Ability to provide 5-star customer service in all forms of communication (in person, phone, email)
Ability to maintain a clean and pleasant environment

Responsibilities

Report to Client Services Supervisor, Client Services Manager, or equivalent leadership
Check in guests and create visitor guest passes
Greet guests and open doors (when applicable) for residents, tenants, and guests
Answer front desk phones
Welcome guests, receive and catalog guest information, and orient new clients
Announce all visitors to clients and tenants, keeping visitors at the front desk until permission is received
Keep building secure by receiving guests, contacting associated client host, coordinating with Building Security, and managing access levels
Troubleshoot issues related to access cards, turnstile, and traffic flow
Escort/assist clients, tenants, and guests to and from cars, lobby areas, etc
Proactively assist with packages, groceries, and dry cleaning
Arrange car/limo services, restaurant reservations, menus, reviews, and recommendations
Provide directions for parks, restaurants, airports, etc
Field questions about bike storage, mail room, loading dock, and other common inquiries
Direct requests to building maintenance, SPS staff, and clients
Take resident requests for maintenance services and complete required documentation
Maintain control of all keys, including logging keys in and out
Secure all packages, deliveries, and other items at designated areas
Monitor lobby, cameras, and entranceway; take control of the lobby
Prevent unauthorized written and verbal solicitations throughout the building
Provide additional level of security for the complex
Oversee quality of lobby concierge experience and demonstrate spontaneous desire to assist
Represent SPS and clients positively in all interactions
Collaborate with team members, including cross-training on front desk operations
Respond to all requests courteously and professionally at all times
Maintain professional image of the company through prompt, courteous, and efficient service

Skills

Customer Service

Guest Greeting

Visitor Check-in

Phone Answering

Guest Escorting

Office Services

Front Desk Management

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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