Computer Support Specialist at D.A. Davidson

Great Falls, Montana, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Information TechnologyIndustries

Requirements

Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes
Proficient knowledge of basic computer hardware
Bachelor’s degree in field of specialty or equivalent IT Support experience
Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
Familiar with department policies, processes and procedures
Consistently treat others with respect and maintain professional attitude and behavior
Ability to work a variety of shifts
Ability to safely lift and carry as much as 35 pounds
Experience working in a team-oriented, collaborative environment
Highly self-motivated and self-directed
Organized and detail oriented
Ability to work in a fast-paced, regulatory, and time sensitive environment
Ability to triage and identify when escalation is necessary
Problem solving skills and critical thinking
Maintain or ability to obtain ITIL foundation certification within 1 year of start date

Responsibilities

Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
Attain performance goals set by management for resolving incidents and requests
Be logged into the support queue defined hours; provide escalation support and satisfactory customer service
Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials
Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk

Skills

Key technologies and capabilities for this role

Service DeskTicketing SystemsITILComputer HardwareMicrosoft OfficeWindows OSCustomer ServiceTechnical Support

Questions & Answers

Common questions about this position

What qualifications and skills are required for the Computer Support Specialist role?

Requirements include working knowledge of a Service Desk with ticketing systems, proficient knowledge of basic computer hardware, a Bachelor’s degree or equivalent IT Support experience, proficient skills in Microsoft Office and operating systems, excellent communication and customer service skills, and the ability to obtain ITIL foundation certification within 1 year.

What is the company culture like at D.A. Davidson?

D.A. Davidson supports a friendly, open, and supportive culture that encourages candid communication, productive engagement, and giving back to local communities as a core value.

Is this a remote position, or does it require in-person work?

The role involves both in-person and remote support for resolving hardware and software issues.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Computer Support Specialist role?

Strong candidates have IT support experience, excellent communication and customer service skills, problem-solving abilities, experience in team-oriented environments, and the self-motivation to work in a fast-paced setting while adhering to ITIL principles.

D.A. Davidson

Provides wealth management and financial advisory services

About D.A. Davidson

D.A. Davidson & Co. provides personalized wealth management and financial advisory services to individuals, families, and businesses primarily in the United States. The firm offers a variety of services, including investment management, financial planning, and trust services, aimed at helping clients align their portfolios with their financial goals. D.A. Davidson employs a research-based approach to tailor solutions for a diverse client base, which includes individual investors and business owners. Unlike many competitors, D.A. Davidson has a long history dating back to 1935 and has grown through strategic acquisitions and organic growth, establishing a reputation as a trusted name in the financial services industry. The company's goal is to deliver personalized financial solutions that meet the unique needs of each client.

Great Falls, MontanaHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development Budget

Tuition Reimbursement

Employee Discounts

Company Social Events

Risks

Competition in AI-driven financial services could challenge D.A. Davidson's market position.

Rapid AI technology evolution may outpace D.A. Davidson's current capabilities.

Resource diversion to Diversified Industrials may affect overall service quality.

Differentiation

D.A. Davidson offers personalized wealth management and financial advisory services in the U.S.

The firm has a strong focus on small to middle-market companies across various sectors.

D.A. Davidson's research-based approach aligns client portfolios with financial goals.

Upsides

The rise of digital wealth management platforms enhances personalized investment advice delivery.

Growth in middle-market private equity presents opportunities for D.A. Davidson's advisory services.

Increased focus on sustainable finance aligns with D.A. Davidson's advisory offerings.

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