Compliance Manager at Relay

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

5–7 years of experience in compliance, risk management, or audit within financial services, fintech, or banking
Strong understanding of regulatory compliance requirements applicable to marketing, customer onboarding, AML/CTF, and transaction monitoring
Experienced with compliance testing, monitoring frameworks, and audit support
Excellent project management and organizational skills, with the ability to handle multiple priorities at once
Strong written and verbal communicator, with the ability to present findings and recommendations clearly
Proven track record of building partnerships across Compliance, Legal, Operations, and business functions
Bonus: Familiarity with fintech business models and sponsor bank relationships
Bonus: Direct experience interacting with regulators, auditors, or bank partners
Bonus: Knowledge of regulatory expectations around marketing compliance, FDIC insurance disclosures, and pass-through deposit insurance requirements

Responsibilities

Review Relay’s marketing content (digital, print, campaigns, and customer communications) against regulatory standards and sponsor bank requirements
Identify compliance gaps and provide actionable feedback to the Marketing team to ensure all materials meet bank and regulatory expectations
Partner with Legal, Marketing, and Compliance Advisory to build controls that prevent issues at the source
Represent Relay to liaise with the sponsor bank compliance team on understanding requirements and help internal stakeholders meet key mandates
Execute second-line monitoring and testing across key Risk Operations processes, including onboarding, KYC/KYB, and transaction monitoring
Develop and maintain oversight testing plans, track progress, and communicate results with relevant stakeholders
Prepare management reporting on findings, escalate significant issues, and support remediation of identified gaps
Recommend enhancements to compliance and operational processes to increase efficiency and effectiveness
Lead or contribute as a stakeholder to strategic compliance initiatives, including new product development, new business initiatives, and major risk projects
Provide subject matter expertise to ensure compliance is embedded in operational and product design
Support the execution of risk and compliance transformation initiatives within the Risk Ops team
Act as a key liaison with Internal Audit, sponsor bank, and regulatory agencies, including coordinating responses to information requests, managing remediation commitments, and addressing findings
Promote a proactive compliance culture by providing guidance and training to business partners
Serve as the compliance lead for external audits, bank-mandated reviews, and remediation projects
Coordinate documentation, responses, and evidence gathering across teams to ensure timely and thorough completion
Track remediation commitments and ensure sustainable improvements are implemented

Skills

Regulatory Compliance

Marketing Compliance

KYC

KYB

Transaction Monitoring

Risk Management

Compliance Testing

Audit Oversight

Remediation Projects

Risk Operations

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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