Community Operations Specialist at Plaid

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FinTechIndustries

Requirements

2+ years of experience in user community management, marketing, and operations in the APAC region
Fluency in English and Chinese
Strong knowledge of country-specific social/community platforms and user preferences
Strong self-management ability and cross-functional collaboration skills
Proven ability to plan and scale grassroots community programs
Intercultural sensitivity and the ability to adapt brand voice for different markets
Preferred Qualifications
Experience in the tech industry (AI hardware and/or software)
Proficiency in Japanese and/or Korean
Previous involvement in building local ambassador or moderator programs
Familiarity with regional data privacy regulations (e.g., PDPA in Singapore, PIPL in China)

Responsibilities

Build and manage community channels across APAC using regionally preferred platforms (e.g., LINE, WeChat, WhatsApp, Telegram, KakaoTalk, Facebook Groups)
Monitor sentiment, engagement metrics, and overall community health to identify growth and retention opportunities
Channel user insights into broader product, growth, and go-to-market strategies
Design and execute localized content, events, and campaigns tailored to different local user segments
Identify, recruit, and collaborate with local brand ambassadors and advocates to scale community impact
Localize global campaigns to align with market-specific tone, behaviors, and cultural preferences

Skills

Key technologies and capabilities for this role

Community ManagementWeChatLINEWhatsAppTelegramKakaoTalkFacebook GroupsSentiment AnalysisEngagement MetricsContent LocalizationEvent PlanningBrand AmbassadorsCross-Functional CollaborationIntercultural Sensitivity

Questions & Answers

Common questions about this position

What experience is required for the Community Operations Specialist role?

Candidates need 2+ years of experience in user community management, marketing, and operations in the APAC region, along with fluency in English and Chinese, strong knowledge of country-specific social platforms, self-management and collaboration skills, proven ability to scale grassroots programs, and intercultural sensitivity.

Is this position remote or onsite?

The position is onsite.

What are the preferred qualifications for this role?

Preferred qualifications include experience in the tech industry (AI hardware and/or software), proficiency in Japanese and/or Korean, previous involvement in building local ambassador or moderator programs, and familiarity with regional data privacy regulations like PDPA in Singapore and PIPL in China.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Community Operations Specialist role at Plaid?

A strong candidate has the required 2+ years APAC experience, language fluency, platform knowledge, and collaboration skills, plus preferred tech industry background, additional language proficiencies, ambassador program experience, and regulatory familiarity to excel in building and scaling communities.

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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