Community Manager at DevRev

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SoftwareIndustries

Requirements

Experience building and scaling communities on platforms like Reddit, Discord, LinkedIn, and Instagram
Ability to turn communities into self-serve support and advocacy spaces
Skills in creating vibrant, engaging community environments where users help each other
Capability to identify, onboard, and nurture community champions
Proficiency in content creation including posts, polls, tutorials, challenges, and maintaining a posting calendar
Experience advocating for customer needs internally with Product and Engineering teams
Knowledge of developing strategies for organic growth, engagement, and tracking community health metrics (e.g., engagement, self-serve resolution rates)
Understanding of gamification, incentives, recognition programs, and feedback loops

Responsibilities

Build Reddit and Discord into self-serve support hubs where customers find answers and help each other
Spark conversations, share updates, and highlight community champions
Incentivize and empower users to become community leaders and peer mentors
Identify, onboard, and nurture grassroots champions across platforms
Launch recognition programs, gamification, and incentives for supportive users
Create feedback loops for champions to influence product and education priorities
Create engaging posts, polls, tutorials, and challenges tailored to each platform
Share training updates, product how-tos, and customer wins to spark discussion
Build and maintain a posting calendar for consistent, high-quality content
Advocate internally for customers to improve DevRev’s Support Portal
Partner with Product/Eng teams to surface pain points and translate them into improvements
Ensure Support Portal updates enable easier self-serve success
Develop strategies to increase organic engagement and reach
Track and report on community health metrics like engagement and self-serve resolution rates

Questions & Answers

Common questions about this position

What platforms will I manage as a Community Manager?

You will build and scale DevRev’s user community across Reddit, Discord, LinkedIn, and Instagram.

Is this Community Manager role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities in this role?

You’ll build Reddit and Discord into self-serve support hubs, spark conversations, incentivize community leaders, identify and nurture grassroots champions across platforms, and work closely with Product and Engineering to advocate for customer needs.

What is the company size and structure at DevRev?

DevRev has 650+ people across eight global offices and is backed by Khosla Ventures and Mayfield with $150M+ raised.

What salary or compensation is offered for this position?

This information is not specified in the job description.

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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